Course sheet · 2027 catalogueSoft skills
Managing with Systems and Indicators
One day to run a department or a site on a handful of reliable indicators rather than on the urgency of the day. You learn to link indicators to processes, build a readable dashboard, organise performance reviews at each level and decide from trends. The work uses your current dashboards and reports, so that you keep only what helps you decide.
Duration1 day
Request a quoteObjectives
- Explain the logic of process-based management: objectives, processes, indicators, reviews, decisions
- Distinguish result indicators from steering indicators, and keep those that let you act
- Build a readable dashboard: definition, source, frequency, target and owner of each indicator
- Organise a cascade of performance reviews, from the daily team huddle to the management review
- Read a trend and decide: act, monitor or change nothing
Programme
Day 1 — morning
- Managing through systems: moving from firefighting to steering by gaps
- Result indicators and steering indicators: examples in production, logistics and customer service
- An indicator's identity sheet: definition, formula, source, frequency, target, owner
- Exercise: critique of a real dashboard brought by participants
Day 1 — afternoon (workshop)
- Visualising: trend curves, alert thresholds, visual management at the workstation
- The cascade of reviews: daily huddle, weekly review, monthly review, management review
- Reading a variation: normal fluctuation or real signal
- Workshop: target dashboard for your department and review calendar, then knowledge test
Teaching methods
- Critical analysis of your dashboards and monthly reports
- Cases of a packing site and a logistics platform
- Indicator identity sheets written in pairs
- Simulation of a weekly review from data provided
- Spreadsheet dashboard template handed out at the end of the session
Assessment and documents
Knowledge test and review of the target dashboard produced in the workshop. Follow-up evaluation at D+1; each participant receives a numbered certificate verifiable online, the company a training report.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
How does it differ from "Setting Objectives and Measuring Team Performance"?
This day starts from the organisation: which indicators for which processes, which reviews at which level. The other course starts from people: setting a team's objectives and discussing them with each team member.
Do we need dashboard software?
No. A well-built spreadsheet is enough to start. The training is about choosing and using indicators, which stay the same whatever the tool.
How many indicators should we track?
There is no universal number. The rule worked on in the workshop: each indicator has an owner and must be able to trigger a decision. Those that trigger nothing are removed or followed less often.
Is the training useful in a certified company?
Yes. Management system standards require processes to be monitored and a management review to be held; the day helps make those requirements useful for steering, and not only for the audit.
Practical information
- Duration
- 1 day
- Audience
- Site directors, department heads, process owners, management controllers, quality managers
- Prerequisites
- Responsibility for a department, a process or a dashboard
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.