Course sheet · 2027 catalogueSoft skills
Quality and Excellence Approaches Explained to Managers
One day to understand the quality approaches talked about in the company: ISO 9001:2026 management system, continuous improvement, Lean, Six Sigma, 5S, problem solving, excellence models. Designed for managers who are not quality specialists, it explains what each approach expects of them, how they fit together and how to support the quality manager without adding to the teams' workload.
Duration1 day
Request a quoteObjectives
- Explain the principles common to quality approaches: customer focus, process approach, fact-based decisions, continual improvement
- Distinguish a certifiable management system, improvement methods and excellence models
- Place the manager's role in an ISO 9001:2026 system: objectives, risks, non-conformities, audits, management review
- Choose the right tool for a problem in your department: 5S, PDCA, cause analysis, work standard
- Prepare your team for an audit and respond factually
Programme
Day 1 — morning
- Quality, compliance, excellence: what each word means to a customer
- Quality management principles and the process approach
- ISO 9001:2026 as seen by a manager: what the standard asks of them, including quality culture and ethical behaviour
- Certification, internal audit, customer audit: who checks what
Day 1 — afternoon (workshop)
- Lean, Six Sigma, 5S, PDCA: objectives, tools and limits of each approach
- Non-conformities and corrective actions: the role of the field manager
- What the auditor expects from a manager interviewed in their department
- Workshop: quality roadmap for your department in five actions, then knowledge test
Teaching methods
- Short presentations illustrated by situations from industrial, distribution and service companies
- Entry quiz to spot preconceived ideas about quality
- Role play: a manager interviewed by an auditor in their workshop or department
- Applying an improvement tool to a real problem brought by participants
- Glossary of quality approaches handed out at the end of the session
Assessment and documents
Entry quiz and knowledge test at the end of the day, with a follow-up evaluation at D+1. Numbered certificate, verifiable online, for each participant; training report for the company.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
Do I need to know ISO 9001 to take this day?
No. The course starts from scratch and is aimed precisely at managers who hear about the standard, audits or Lean without knowing what they involve.
Who is it for?
Managers in production, logistics, sales, purchasing, HR or finance, in a certified company or one working towards certification. It helps them play their role without becoming quality specialists.
Does it replace a quality manager's training?
No. A quality manager needs detailed knowledge of the requirements and of audits, covered in the courses of the management systems domain. This day gives other managers the benchmarks to work with them.
Can it be organised before a certification audit?
Yes. Held a few weeks before the audit, it prepares managers to be interviewed in their department and to present their objectives, indicators and actions.
Practical information
- Duration
- 1 day
- Audience
- Managers and executives who are not quality specialists: production, logistics, sales, purchasing, HR, finance
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Going further
Our consultants can also support the project on your site. ISO Consultant in Morocco and Africa: QHSE and Integrated Systems
Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.