Course sheet · 2027 catalogueSoft skills
Prioritising: Urgent Versus Important
A half day to take back control of an overflowing task list. You learn to tell urgent from important against your objectives, sort your requests with a simple matrix, negotiate a deadline or decline, and protect time for substantive work. The work uses your own task list for the week, brought to the session.
Duration0.5 day
Request a quoteObjectives
- Distinguish urgency from importance against your own objectives and your department's
- Rank tasks with a prioritisation matrix and decide: do, schedule, delegate or drop
- Negotiate a deadline or decline a non-priority request with sound arguments
- Block out time in your calendar for important but non-urgent topics
Programme
Half day
- Why the urgent drives out the important: interruptions, false urgencies, difficulty saying no
- The urgent-important matrix and its four decisions
- Priority criteria: customer impact, safety, compliance, objectives, people waiting for your work
- Saying no or "not now": wording and counter-proposals
- Workshop: sorting your real task list and planning the week, then knowledge test
Teaching methods
- In-session sorting of each participant's real task list
- Case of a maintenance manager approached by three departments on the same morning
- Short practice of the reasoned refusal, in pairs
- Printable prioritisation matrix handed to participants
Assessment and documents
Knowledge test and the weekly plan built in the session. Follow-up evaluation at D+1, numbered certificate verifiable online for each participant, training report for the company.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
How does it differ from "Managing Your Time and Energy"?
This module answers the question "what to do first?": sort, decide, decline. "Managing Your Time and Energy", over one day, deals with how you work: calendar, interruptions, meetings, recovery.
Is the module useful for someone who manages no one?
Yes. Assistants, technicians, buyers or account handlers often receive requests from several people; the sorting method and the reasoned refusal are directly useful to them.
What if everything is urgent for my manager?
The session shows how to put a trade-off to your manager: the list of requests, their impact, a proposed order. The module "Managing Contradictory Instructions" goes further into these situations.
Practical information
- Duration
- 0.5 day
- Audience
- Managers, executives, technicians, assistants and anyone facing multiple demands
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.