Course sheet · 2027 catalogueSoft skills
Defending a Position and Standing Firm Under Pressure
A half day to defend a well-founded position, such as blocking a non-conforming lot, stopping a site for safety reasons or refusing an impossible deadline, in front of a customer, a supplier or your own hierarchy. You learn to build a solid case, recognise forms of pressure, tell what is negotiable from what is not and hold your ground without stiffening.
Duration0.5 day
Request a quoteObjectives
- Build the case for a position: facts, rule or reference, risks, acceptable alternatives
- Recognise forms of pressure: urgency, authority, guilt-tripping, insistence, isolation
- Distinguish what is negotiable from what is not, and say so clearly
- Hold your position in the exchange and know when to escalate the decision to the right level
Programme
Half day
- A well-founded position or stubbornness: checking the strength of what you defend
- A four-point case: facts, reference, risks, proposals
- Forms of pressure and the responses that defuse them
- Escalation: when and how to refer the decision to the right person, in writing
- Workshop: role plays under pressure from situations lived by the group, then knowledge test
Teaching methods
- Real cases: a quality manager pressed to release a lot, a buyer facing a supplier imposing its terms, a planner ordered to accept an impossible deadline
- Short role plays with gradually rising pressure
- Debrief on voice, posture and wording
- Reusable case sheet
Assessment and documents
Knowledge test and a role play under pressure observed against a grid. Follow-up evaluation at D+1, numbered certificate verifiable online, training report for the company.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
How does it differ from "Negotiation: Method and Practice"?
Negotiation seeks an agreement in which each side gives something up. Here the position rests on a rule, a risk or a commitment, and the margin is narrow or nil: the challenge is to hold it and explain it.
Who is this module for?
Control and expert functions that are often put under pressure: quality, HSE, purchasing, maintenance, planning, finance. Managers who have to carry an unpopular decision also benefit.
Is it a stress management course?
No. It is about argumentation and conducting the exchange. Managing emotions under pressure is the subject of "Staying Calm Under Pressure: Emotions and Stress".
Practical information
- Duration
- 0.5 day
- Audience
- Quality, HSE, purchasing, maintenance or planning managers, managers and experts
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.