Course sheet · 2027 catalogueSoft skills
Staying Calm Under Pressure: Emotions and Stress
One day to stay clear-headed and effective in tense moments: a breakdown during a production peak, an unhappy client on the phone, an audit going badly, a deadline brought forward without notice. Participants understand the mechanisms of stress and emotions, practise regulation techniques that work in a few seconds and build their recovery plan. The course is not therapy and does not address established burnout.
Duration1 day
Request a quoteObjectives
- Explain the mechanisms of stress and emotions, and their effects on judgement and relationships
- Identify your own triggers, warning signals and usual reactions under pressure
- Apply quick regulation techniques: breathing, pause, stepping back from the situation
- Respond calmly to a tense situation: an aggressive counterpart, an emergency, criticism in front of witnesses
- Build a personal prevention and recovery plan
Programme
Day 1 — morning
- Useful stress and harmful stress: what happens in the body and in the mind
- Emotions at work: anger, fear, frustration, and what they signal
- Self-assessment: triggers, warning signals, usual reactions
- Regulating yourself in a few seconds: breathing, grounding, a pause before replying
Day 1 — afternoon (workshop)
- Stepping back: separating facts, interpretation and emotion
- Staying calm with an aggressive counterpart or criticism in front of witnesses
- Recovering: rhythm, breaks, sleep, disconnecting, and the signs that should raise an alarm
- Workshop: role plays under pressure and a personal prevention plan
Teaching methods
- Self-assessment of stress and reactions under pressure
- Breathing and regulation exercises that can be done at your workstation
- Role plays: a call from an industrial client whose delivery is blocked, a breakdown in the middle of production, a meeting that goes off the rails
- Small-group discussions in a confidential setting
- A personal prevention plan given to each participant
Assessment and documents
Knowledge test and an observed role play at the end of the day, post-training evaluation at D+1. Numbered certificate verifiable online for each participant; training report given to the company, without the individual self-assessments.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
Is this therapy or care for professional burnout?
No. It is skills training: understanding your reactions, regulating yourself, preventing. A person in burnout or lasting distress should be referred to the occupational physician or a health professional; the course explains when and how.
How is this different from “Deciding Fast Under Pressure”?
“Deciding Fast Under Pressure” deals with decisions in an emergency: minimal information, criteria, trade-offs. This day deals with the person: keeping control of your emotions and reactions so you can still decide and communicate.
Are the self-assessments passed on to the company?
No. They remain the property of each participant. The company receives a report on how the session went and what the group learned.
Can it be run for production teams?
Yes, in Darija if needed, with role plays taken from the shop floor: a line stoppage, pressure on rates, tension at shift change.
Practical information
- Duration
- 1 day
- Audience
- Anyone exposed to activity peaks, emergencies or tense exchanges: supervisors, customer service, maintenance, logistics, support functions
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.