Course sheet · 2027 catalogueManagement system standards
Nonconformities and Root Causes
One day to handle nonconformities down to their cause and stop them from coming back. Participants learn to describe a nonconformity factually, decide on the immediate treatment, look for causes with the 5 whys and the Ishikawa diagram, then verify the effectiveness of corrective actions. The cases are your own nonconformities, customer complaints and audit findings.
Duration1 day
Request a quoteObjectives
- Describe a nonconformity factually: requirement, finding, evidence
- Distinguish correction from corrective action and decide on the immediate treatment
- Apply the 5 whys and the Ishikawa diagram to trace the root cause
- Define proportionate corrective actions and verify their effectiveness
- Assess the quality of your register of nonconformities and actions
Programme
Day 1 — morning
- Nonconformity, complaint, audit finding, incident: sources and handling route
- Writing a finding: requirement, facts, evidence, extent
- Correction and control of the nonconforming product or situation
- Cause analysis: 5 whys, Ishikawa, checking causes in the field
Day 1 — afternoon (workshop)
- Workshop: cause analysis of three real nonconformities from your site
- Corrective action plan: owners, deadlines, effectiveness criterion
- Closure and effectiveness check: when and how
- Knowledge test and review of your register
Teaching methods
- Real cases drawn from your complaints, audit reports and nonconformity forms
- Cause analyses in sub-groups on the board, followed by a critical review
- Exercise rewriting badly worded findings
- Final test
Assessment and documents
Knowledge test at the end of the day, post-course evaluation at D+1. Numbered certificate, verifiable online, for each participant; training report and the cause analyses carried out in the workshop handed to the company.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
Why do the same nonconformities keep coming back?
Most often because a correction was mistaken for a corrective action, or because the cause selected was only a symptom. The course trains you to check a cause in the field before deciding on the action.
How does it differ from an 8D course?
This day covers the routine handling of nonconformities in a management system. The heavier 8D approach targets complex problems, often from a customer complaint, which involve a multidisciplinary team.
Who should attend?
Quality managers, process owners, team leaders and the technicians who open or handle the forms. Training together those who detect and those who analyse improves the quality of findings.
Should we bring cases?
Yes: three to five recent nonconformities, complaints or audit findings, including, if possible, one that comes back regularly. They are analysed during the workshop.
Practical information
- Duration
- 1 day
- Audience
- Quality managers, process owners, team leaders, quality and production technicians
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Going further
Our consultants can also support the project on your site. ISO Consultant in Morocco and Africa: QHSE and Integrated Systems
Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.