Course sheet · 2027 catalogueSoft skills
Learning from Experience: Feedback and Self-Questioning
A half day to learn from what has happened rather than simply live through it: ask for feedback, hear it without getting defensive, analyse a success or a failure and draw a rule for action from it. Participants practise the after-action review on a recent project or incident, and practise asking for useful feedback from their team, their peers and their hierarchy.
Duration0.5 day
Request a quoteObjectives
- Ask for useful feedback from your manager, your peers and your team
- Receive criticism without justifying yourself, separating facts, interpretation and emotion
- Conduct an after-action review, alone or with a team, on a success as well as a failure
- Draw personal rules for action from experience and track how they are applied
Programme
Half day
- Why we learn so little from experience: forgetting, justifying, looking for someone to blame
- Asking for feedback: from whom, when, with which questions to get something other than “it was fine”
- Receiving criticism: listen, clarify, thank, decide what to do with it
- After-action review in four questions: what was planned, what happened, why, what we keep or change
- Exercise: after-action review of a recent project or incident brought by each participant
Teaching methods
- After-action review applied to a recent experience of each participant
- Role plays: receiving critical feedback from your manager, an internal customer, an employee
- Pair work to phrase precise feedback questions
- A personal learning journal started during the session
Assessment and documents
Knowledge test at the end of the session, post-training evaluation at D+1. A numbered training certificate, verifiable online, is given to each participant, and the training report to the company.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
How is this different from “Speaking Up: Difficult Feedback and Managerial Courage”?
That day teaches you to give demanding feedback. The half day on lessons from experience works on the other side: asking for feedback, receiving it and turning it into a change in practice.
Is an after-action review a root-cause analysis of an incident?
It is close, but lighter: it applies to any experience, including a success, in half an hour. For complex technical problems, the course “Solving Complex Problems with Method” provides more complete analysis tools.
Can the method be applied with a team?
Yes. The after-action review is also run at the end of a project, after a peak in activity or after an audit. The session gives the outline to lead it with your team.
Practical information
- Duration
- 0.5 day
- Audience
- Managers, project leaders, team leaders, experts and support functions
- Prerequisites
- No prerequisites
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
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All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.