Course sheet · 2027 catalogueSoft skills
Becoming the Technical Reference in Your Field and Passing It On
One day for the experts everyone consults and whose knowledge is written down nowhere. Participants learn to make explicit what they do by habit, to pass it on to a colleague at the workstation, to capture it in short sheets and to play the role of reference person without becoming the unavoidable stopover for the whole team.
Duration1 day
Request a quoteObjectives
- Define the role of technical reference: scope, requests, limits, relationship with the manager
- Make tacit know-how explicit: gestures, benchmarks, decision criteria, pitfalls to avoid
- Build an on-the-job transfer sequence: show, have them do it, correct, validate
- Write a short know-how sheet that a beginner can use
- Organise your availability to answer requests without blocking your own work
Programme
Day 1 — morning
- What the company loses when an expert leaves or is absent
- Reference person, tutor, trainer: three close roles, three different expectations
- Knowing how to do it without being able to explain it: techniques for making gestures and reasoning explicit
- Pair exercise: describing an operation of your trade to a colleague from another department
Day 1 — afternoon (workshop)
- Passing on at the workstation: commented demonstration, supervised attempt, correction, validation
- Checking that the learner has understood: questions, practical scenario, observable criteria
- Know-how sheets, visual memory aids, critical points
- Workshop: the first know-how sheet of your trade and a three-month transfer plan
- Knowledge test and cross-review of the know-how sheets
Teaching methods
- Exercises on the participants' real know-how: machine setting, fault diagnosis, inspection, order preparation
- Explicitation interviews in pairs
- Guided writing of a know-how sheet, reviewed by a peer
- Simulation of an on-the-job transfer with a participant who does not know the trade
- Delivered in French or Darija, close to the way people talk in the workshop
Assessment and documents
Knowledge test and review of the know-how sheet written in the workshop, with a follow-up evaluation at D+1. Numbered training certificate, verifiable online, for each participant; the company receives the training report and the sheets produced.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
Who is this for?
Technicians and experts recognised in their trade whom colleagues consult regularly: machine setters, maintenance technicians, laboratory technicians, planners, business software administrators. No supervisory role is needed.
How does it differ from a train-the-trainer course?
A train-the-trainer course prepares you to run a classroom session. This one is about everyday transfer, at the workstation and face to face, and about putting know-how in writing.
Can it be organised before an expert retires?
Yes, it is a good moment. The workshop helps the expert identify what must be passed on first and build a transfer plan with their successor.
Who owns the sheets produced?
The company. They describe its know-how, are written during the session and are handed over to the company with the training report.
Practical information
- Duration
- 1 day
- Audience
- Experienced technicians, trade experts, tutors, future in-house trainers
- Prerequisites
- A recognised area of expertise in your department
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Related courses
All courses in this fieldTrain your teams on your own site
Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.