Course sheet · 2027 catalogueManagement system standards
ISO 21001:2018 — Education
Two days to structure the management system of a training provider or a corporate training centre under ISO 21001:2018. Learners and other beneficiaries, course design, delivery, assessment of learning, complaints: each requirement is applied to your programmes, your learner files and your assessments, through to the gap analysis of your organisation.
Duration2 days
Request a quoteObjectives
- Explain the structure of ISO 21001:2018 and its principles specific to education and training organisations
- Identify learners, other beneficiaries and their expectations, including special needs
- Apply the design and delivery requirements to your training products and services
- Organise the assessment of learning, the protection of learner data and the handling of complaints
- Assess the gap between your organisation and the standard and prioritise actions
Programme
Day 1 — morning
- Why a management standard for training: customers, funders, learners
- Structure of ISO 21001:2018, kinship with ISO 9001 and specific principles: accessibility, equity, ethical conduct, data protection
- Context, interested parties, scope
- Leadership, policy, roles and responsibilities
Day 1 — afternoon
- Risks and opportunities, objectives, planning
- Resources: trainers and their competence, infrastructure, learning environment
- Communication with learners and beneficiaries, documented information
- Exercise: process map of your organisation
Day 2 — morning
- Design and development of training products and services
- Delivery: admission, conduct of the course, support for learners
- Assessment of learning, attestation and recognition of results
- Complaints, appeals and nonconforming training services
Day 2 — afternoon (workshop)
- Satisfaction of learners and beneficiaries, internal audit, management review
- Workshop: gap analysis on one of your programmes, from design to assessment
- Action plan before certification
- Knowledge test and presentation of the work
Teaching methods
- Guided reading of the standard, requirement by requirement
- Exercises on your programmes, your materials and your learner files
- Case study: a learner complaint handled from start to finish
- Mid-course quiz and final test
- Delivered by trainer-consultants who design and assess training pathways themselves
Assessment and documents
Mid-course quiz and knowledge test, post-course evaluation at D+1. Numbered training certificate, verifiable online, for each participant; training report and the gap analysis from the workshop handed to the organisation.
Bilingual materials for every participant; each classroom course comes with its digital twin on OmniLearn.
Frequently asked questions
What is the difference between ISO 21001:2018 and ISO 9001?
ISO 21001 takes the structure of management standards and adds requirements specific to training: learners and beneficiaries, instructional design, assessment of learning, special needs, data protection. An organisation already certified to ISO 9001 finds a common base and mainly works on these additions.
Is a company’s in-house training department concerned?
Yes. The standard applies to any organisation that designs and delivers training, including a corporate academy or an in-house training centre. The scope is defined with you during the session.
Should we bring documents?
Yes: a complete training programme, its materials, its assessments and two or three anonymised learner files. The workshop on day 2 puts them through the standard.
Can this training be funded?
Depending on your status, it can be part of a training plan submitted under OFPPT special training contracts. We prepare the file with you; the decision rests with the funding body.
Practical information
- Duration
- 2 days
- Audience
- Management and quality managers of training providers, managers of training centres and corporate academies, heads of curriculum
- Prerequisites
- General knowledge of management system standards desirable
- Group size
- Groups of 6 to 12 participants, in-company
- Format
- In-company, face to face on your site
- Language
- French, Darija or English; bilingual materials
- Funding
- OFPPT special training contracts (TFP), GIAC, Maroc PME: we prepare the applications with you, at no extra cost.
- Programme customisation
- Programme adapted to your procedures, your equipment and your audience
Organise this course
Price and dates on quote, depending on your headcount, your site and your preferred period.
Request a quoteDownload the PDF sheetCall +212 661 863 618Going further
Our consultants can also support the project on your site. ISO Consultant in Morocco and Africa: QHSE and Integrated Systems
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Book a call with a consultant or request an in-company session: we adapt the programme to your procedures and your audience.